We help organizations turn vendor ecosystems into a performance advantage—ensuring service quality, compliance, and cost optimization across MSPs, SaaS, cloud, and professional services. We act as an extension of your team to standardize contracts, clarify SLAs, measure outcomes, and drive continuous improvement.

 

What we do​

• Strategy & Sourcing: Category plans, make/buy, market scans, RFI/RFP/RFQ, TCO & value modeling.

• Contracting & Negotiation: Playbooks, rate benchmarks, incentives/penalties, service credits, privacy/security terms, audit & exit, renewals.

• Onboarding & Integration: Due diligence (financial/security/compliance), access & governance setup, onboarding checklist, runbooks, KT, operating rhythms.

• Performance & Governance: SLAs/KPIs, scorecards, QBR/MBR cadence, corrective actions, escalation management.

• Risk & Compliance (TPRM): Risk tiers, DDQs & evidence (SOC 2/ISO), BCP/DR validation, subcontractor oversight.

• Financial & Commercial: Budget vs. actuals, PO/invoice checks, rate benchmarking, usage/consumption analysis, savings pipeline, consolidation.

• Relationship & Ecosystem: Partner tiering, joint planning & roadmaps, innovation sessions, partner programs, executive alignment.

• Transition & Exit: Renewal/termination playbooks, reverse transition, IP/data return, continuity safeguards.

• Tooling & Automation: CLM/VRM setup, dashboards, ITSM/finance integrations, automated reporting.

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Engagement models

• On-Demand Vendor Lead: Interim vendor manager to stand up or stabilize vendor operations.

• Vendor Governance Augmentation: Embedded analysts/SMEs for scorecards, SLAs, TPRM, and reporting.

• Managed Vendor Program: We run end-to-end governance, performance, renewals, and optimization.​​